We sell professional services, not physical goods, so "returns" work a little differently: this policy covers cancelling, rescheduling, and what happens when a session doesn't go as planned.
Cancelling or rescheduling — free with 24 hours' notice
You can cancel or reschedule any appointment free of charge with at least 24 hours' notice. Just reply to your confirmation text or email, or reach us through the booking page.
Late cancellations and no-shows
When you book, that time is reserved exclusively for you — our therapists plan their day and travel around it. Cancellations with less than 24 hours' notice, and no-shows, may be charged up to 50% of the service total.
If we cancel
Occasionally we may need to cancel — therapist illness, an emergency, or an unsafe situation on arrival that is not covered by our Client Conduct Policy. If we cancel your appointment, you choose: a full refund of anything you've paid, or a free reschedule to the next time that works for you. Travel fees you've paid for a session we cancel are refunded in full.
Unconfirmed requests
A booking request is not an appointment until we confirm it by text or email, usually within one business day. If we can't accommodate your request, nothing is charged and nothing is owed.
Satisfaction concerns
If something about your session fell short, we genuinely want to know. Email us at the address in the site footer within 48 hours of your appointment and we will work with you to make it right — whether that's a follow-up conversation, a credit toward a future session, or a partial or full refund where appropriate.
How refunds are issued
Approved refunds go back to your original payment method. Cash payments are refunded by arrangement. Please allow a few business days for card refunds to appear.
Related policies
See our Terms of Service for the full service agreement, and the Legal & Policies page for every policy in one place.
Contact
Questions about a cancellation or refund? Reach us through the booking page or the email address in the site footer.
Last updated July 2026.