Our therapists come to your home, hotel, or office, so mutual respect and safety are non-negotiable. This policy sets out what you can expect from us and what we require from you.
Professional therapeutic services only
Vitality Massage Therapy provides professional, therapeutic massage and bodywork, nothing else. Our therapists are certified by the California Massage Therapy Council (CAMTC #97565) and practice strictly within that scope.
Zero tolerance for inappropriate conduct
Any solicitation of inappropriate or sexual services, sexual remarks or jokes, inappropriate touching, exposure, or any other sexual behavior will end the session immediately, without refund, and the full service fee remains due. Soliciting sexual services is a crime in California. Incidents may be reported to law enforcement and to the CAMTC, and the client will not be booked again. There are no warnings and no exceptions.
Draping and boundaries
Clients are always professionally draped with a sheet or towel so that only the area being worked on is uncovered. Genitals, the gluteal cleft, and breast tissue are never massaged, and areas such as the abdomen, chest wall, inner thighs, and glutes are worked only with your clear agreement, recorded on your consent form. You may ask for any area to be skipped at any time.
Respectful conduct
We ask that you treat our therapists with the same courtesy they bring to you:
- Communicate openly about pressure, comfort, and any concerns during the session
- Follow draping guidance and your therapist's instructions for positioning
- Keep the session environment calm and free of harassment, threats, or discrimination of any kind
- Do not photograph or record a therapist without their prior agreement
No intoxication
For your safety, we cannot perform massage on anyone who appears to be under the influence of alcohol or drugs. Bodywork while intoxicated carries real physical risks. If a therapist judges that you are impaired, the session will be declined or ended, and the cancellation terms apply.
Illness
If you have a fever, a contagious illness, or a rash or infection in an area to be massaged, please reschedule. A therapist who finds a client unwell on arrival may decline the session for everyone's safety.
Minors and other people present
A client under 18 is massaged only when a parent or legal guardian has booked, signed the consent form, and stays in the room for the whole session. Any adult client is welcome to have a companion present. Other people present must not interfere with the session.
A safe space for the therapist
Because we work on your premises, we need the space to be safe for our therapists: a clear, flat working area of roughly 7 × 9 feet, a smoke-free environment during the session, and secured pets if they are likely to interfere. If a therapist arrives and reasonably judges the environment to be unsafe, the session may be declined and the cancellation terms apply.
Right to refuse service
We may decline any booking or end any session at our discretion when conduct, safety, or scope-of-practice concerns arise, as described in our Terms of Service.
Related policies
See our Terms of Service, Scope of Practice & Wellness Disclaimer, and Cancellation & Refund Policy, all collected on the Legal & Policies page.
Contact
Questions about this policy? Reach us through the booking page.
Last updated October 2026.