These terms are the agreement between you and Vitality San Diego LLC, doing business as Vitality Massage Therapy ("we", "us"), whenever you use this website, request an appointment, or receive our services. By submitting a booking request, or by receiving a session, you accept them. If you do not agree, please do not book.
Who we are
Vitality Massage Therapy provides mobile massage and bodywork in San Diego County. Our therapists are certified by the California Massage Therapy Council (CAMTC #97565), hold a City of San Diego business license, and are insured. We work within the scope of practice for certified massage professionals, as described in our Scope of Practice & Wellness Disclaimer.
Who can book
You must be at least 18 years old to book for yourself. A client under 18 may receive a session only when a parent or legal guardian books, signs the consent form, and remains present in the room for the entire session. For couples and group bookings, the person booking confirms that every guest has agreed to these terms and will complete a consent form.
Booking is a request, not a guarantee
Submitting the booking form sends us a request. Your appointment is not confirmed until we confirm it by text or email, usually within one business day. Until then, no session is reserved and no charge applies. Cancellation, rescheduling, and fee details are in our Cancellation & Refund Policy.
Intake and consent form
Before your first session, we ask every client to complete a short intake and informed-consent form through Square. It covers your health history, the scope of our services, and the inherent risks of massage. We may decline to begin a session until it is completed, and we may ask you to update it when your health changes or at least once a year.
Your responsibilities
To keep every session safe and effective, you agree to:
- Disclose health information accurately and completely. Tell us about medical conditions, pregnancy, medications, allergies, recent surgery or injury, contagious illness, and anything else that could affect bodywork, before the session and whenever it changes. We rely on what you tell us. Our Scope of Practice & Wellness Disclaimer explains why.
- Follow your physician's guidance. If your doctor has advised against massage, or we have asked for written clearance, please do not book until you have it.
- Provide a safe, smoke-free space. For in-home, hotel, and office sessions we need a clear, flat area of roughly 7 × 9 feet near a power outlet, kept smoke-free during the session, with pets secured if they might interfere. You are responsible for the condition of your premises, including stairs, flooring, lighting, and access, and for any hazard there that you knew about or should have known about.
- Be ready at the scheduled time. Session time starts as booked. If you are not ready, the hands-on time may be shortened, and the full fee still applies.
- Speak up during the session. Tell your therapist right away about pain, discomfort, dizziness, or anything you would like changed. You may stop the session at any time.
- Arrive sober. We cannot massage anyone who appears to be under the influence of alcohol or drugs.
- Respect the therapist and the session. Our Client Conduct Policy applies to every booking.
Informed consent and inherent risks
Massage and bodywork carry inherent risks even when performed correctly. These include temporary soreness, bruising, skin irritation, marks from cupping, lightheadedness, and the aggravation of a condition or injury we did not know about. By booking and receiving a session, you confirm that you understand these risks, that you have disclosed your health information honestly, and that you accept the inherent risks of the services you request. This does not waive any right that California law does not allow to be waived.
Our right to decline or end a session
We provide professional, therapeutic massage only. We may decline a booking, or stop a session at any time, if continuing would be unsafe, outside our scope of practice, or inappropriate, or if the premises are unsafe on arrival. We hold a zero-tolerance policy for inappropriate conduct of any kind: any such behavior ends the session immediately, with the full service fee due, and may be reported to law enforcement and the CAMTC. Our Client Conduct Policy covers this in detail.
Pricing, payment, and travel fees
Prices and add-on costs are shown on our pricing page and in the booking form before you submit. We may change prices at any time, but the price shown when we confirm your appointment is the price you pay. Travel fees, where they apply, are shown before you confirm. Group and corporate bookings are quoted after we confirm the details.
We accept major credit and debit cards, Apple Pay, Google Pay, and cash, collected at the time of service through Square. Gratuity is appreciated but never expected. Discounts, including the Beyond Med member discount, are applied at checkout and cannot be combined unless we say otherwise.
Communications
When you give us your phone number and email address, you agree that we may contact you about your appointments by text message, phone call, and email, including confirmations, reminders, changes, and follow-ups, from us and from Square on our behalf. Message and data rates may apply. Reply STOP to any text to opt out of texts, and tell us if you prefer another contact method. We do not send marketing messages without your separate consent.
Photos and recording
We do not photograph or record sessions. Please do not record a therapist, by audio or video, without their prior agreement.
This website
The content of this site, including text, photographs, and our name and logo, belongs to Vitality San Diego LLC or its licensors and may not be copied or reused without permission. Articles and guides are general information only; see our Scope of Practice & Wellness Disclaimer. Links to other websites are provided for convenience and we are not responsible for their content or practices. We try to keep the site accurate and available but cannot promise it will be error-free or uninterrupted.
Limitation of liability
Massage and bodywork are provided within the scope of practice for certified massage professionals, not as medical diagnosis or treatment. To the fullest extent permitted by California law, we are not liable for indirect, incidental, or consequential damages, and our total liability for any claim arising from a session or from this website is limited to the amount you paid for that session. Nothing in these terms limits or excludes liability that cannot be limited or excluded under California law, including liability for gross negligence, willful misconduct, or violation of law.
Resolving problems
If something goes wrong, tell us first. Reply to your confirmation email within 48 hours of the appointment and we will work with you to make it right, as our Cancellation & Refund Policy describes. If we cannot resolve a dispute informally within 30 days, either of us may bring it in the state or federal courts located in San Diego County, California, and you may use small claims court for claims within its limits.
Governing law
These terms are governed by the laws of the State of California, without regard to its conflict-of-law rules.
Changes to these terms
We may update these terms from time to time. The version posted on this page when we confirm your appointment is the version that applies to it. Continuing to book after a change means you accept the updated terms.
General
If any part of these terms is found unenforceable, the rest remains in effect. These terms, together with the policies linked below and the consent form you sign, are the entire agreement between you and us about our services. Our not enforcing a term on one occasion does not waive it.
Related policies
See our Privacy Policy, Cookie Policy, Scope of Practice & Wellness Disclaimer, Client Conduct Policy, and Cancellation & Refund Policy. Our Legal & Policies page collects them all.
Contact
Vitality San Diego LLC, doing business as Vitality Massage Therapy, San Diego, California. Legal notices and questions about these terms go to hello@vitalitysd.com. For anything about an appointment, use the booking page.
Last updated October 2026.